Returns & Warranties

Returns & Replacements

We want you to be 100% satisfied. In the event that your item is defective please return it within 60 days while it’s under warranty and we will replace it. Some exclusions please contact store. If you simply need to return an item you don't want and the item is resellable please return it within 30 days for a full credit or refund of the purchase price to your account.* A Minimum of 20% restocking may apply to certain items such as incomplete kits, damage, used goods, or items returned outside 30 days. You are responsible for shipping returns and exchanges unless it was our error, which in this case we will reimburse you by shipping your next order UPS ground on us. Our sales reps can handle all your returns and exchanges when they stop by your salon. *Exclusions include: Cosmetics, skin care, nail polish, liquid color lines, shears, used products, combs, brushes, hair extensions and special orders are not returnable.

The following types of products are not accepted for return:

• Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
• Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
• Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
• Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
• Make-up, Make-up brushes, combs, brushes, and hair extensions: All sales are final.

Warranties

All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within sixty (60) days of the invoice date on the invoice for replacement of the defective product. Please contact us at 307- 634-8984 or email state8500@statebeauty.net us for more information. Please note: All claims for warranty on electrical items submitted over 60 days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.